ALL PROJECTS / PROSERVICE'S HOME SAAS PLATFORM

ProService Home SaaS Platform

Alexander Guilarte
Senior UI/UX Designer
Kelley Van Pelt
Head of Produc Design
Taveel Lalani
Product Manager
SEC.
/OVERVIEW
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ProService Home —
HR Saas Solution

PRODUCT DESIGN
DESIGN SYSTEMS
UI/UX DESIGN
USER TESTING

Overview 🔎

ProService Hawaii is a leading HR solutions provider offering modern, streamlined services for both employers and employees. Their comprehensive platform supports a wide range of essential HR functions—including time tracking, payroll processing, employee dashboards, and detailed reporting—empowering clients to efficiently manage and complete all HR-related tasks. By combining advanced tools with expert support, ProService Hawaii helps businesses simplify operations, ensure compliance, and create better workplace experiences.

The Problem 🚩

The third-party software previously used (PrismHR) had limited capabilities and lacked a human-centered design approach. Key functionalities—such as timesheet optimization and payroll management—were prone to frequent errors, making the payroll analysts' work significantly harder.Additionally, the information provided by company administrators was often incomplete or inconsistent, which prevented the generation of reliable deliverables.

To address this, we conducted extensive user research and a deep analysis of the payroll structure and business logic. Based on these findings, we delivered a fully redesigned experience—consistent, intuitive, and tailored to the needs of payroll specialists and small business administrators.This new solution not only improved accuracy but also empowered teams with better tools to manage payroll efficiently and with confidence.
ABOUT
CONTACT
SEC.
/UX RESEARCH
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PRODUCT
RESULTS

AMOUNT OF ACTIVE USERS

2000-3000

We supported over 3,000 users from small businesses across the Hawaiian Islands with this new solution—boosting user retention and significantly improving product efficiency and overall satisfaction.
WERE WORK-SITE EMPLOYEE

45%

A significant percentage of the users we interviewed were active work site employees currently engaged in their daily tasks
SEC.
/UX
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EXPERIENCE
STRATEGY

Our Approach 🎯

From the beginning, we focused on deeply understanding the needs of existing ProService clients (Admin_Role), who were actively using the platform through PrismHR.We explored key questions:

What pain points were emerging during their daily use? How could we improve user retention? Could we unify all third-party services under a single, seamless login experience? And most importantly, how could we help administrators better track their own activities and analyze payroll flows for their employees?

To answer these, we conducted early-stage testing with multiple small business owners using wireframes and user flows. We compared their current workflows with new proposals, gathering direct feedback in iterative design cycles.Constant iteration, ongoing user testing, and a close relationship with current clients were essential to uncovering insights and building a solution that truly met their real-world needs.
This feedback helped us define the key boundaries, constraints, and design guidelines that shaped our first Minimum Viable Product (MVP).In parallel, we prioritized accessibility from the start. Following WCAG (Web Content Accessibility Guidelines), we ensured the interface was both inclusive and highly visible in field environments. We paid special attention to color contrast and visual clarity, designing with bold, consistent color schemes that are easily distinguishable by users working under varying lighting and environmental conditions.
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/DELIVER
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Prioritizing Accessibility and Human-Centered Design

I designed a clear and accessible visual experience that empowers employees to take quick actions with ease. From a prominently placed clock-in button for seamless time tracking to intuitive pay rate summaries and more, every detail is built with usability and efficiency in mind.